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Credit Portfolio Consultant 2 (Credit and Debit Card Payment and Claim Analytics)

at Wells Fargo

Posted: 5/22/2020
Job Reference #: 16004334

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Card Payment Detection Analytics Team is seeking a highly self-motivated, investigative, curious, and computer savvy Credit Portfolio Consultant to join the Debit Card Fraud Risk Management Team. The main responsibility for this role will be to collaborate with other internal and external analyst / partners to fight and detect debit card fraud, investigate the root cause of fraud, create new or improve existing models or processes that mitigate the fraud risk to improve customer experience for the bank. The candidate will require excellent technical skills to proficiently analyze large volume of debit card account level and transaction level data and develop computer processes on Unix to automate business intelligence processes to assist fraud detections and risk mitigations. A successful candidate will also support other team members in report and process automations, ad-hoc analytics, and process testing and data validations.

Responsibilities include, but are not limited to:

  • Drive new and improved MIS capabilities including creating insightful dashboards / data visualization to track and monitor key business metrics.
  • Translate complex data from multiple sources, formats, data structure into actionable and tangible strategies.
  • Proactively identify opportunities to evolve existing risk strategies. Includes conducting analytics, building new strategies, building / designing business cases, presenting and obtaining Senior Management buy-in. Will also support the implementation, testing, and monitoring of strategies.
  • Work with cross-functional teams to identify business needs and risk exposure
  • As part of the Debit Card Fraud Risk Management Team, effectively detect and mitigate fraud risk for the Wells Fargo Debit Card Portfolio
  • Querying large data sources to support data driven risk mitigating strategies without compromising customer experience
  • Reviewing and analyzing business intelligence reports to look for risk mitigation opportunities
  • Partnering with other team members to support real-time or near real-time transaction authorization strategies
  • Collaborating with internal and external business partners to support a wide variety of analytical projects/process enhancements
  • Contributing to the design and execution of early fraud detection and risk mitigation process
  • Suggesting improvements of current models and workflows to increase effectiveness of early fraud detection and risk mitigation

Required Qualifications

  • 4+ years of risk experience
  • A BS/BA degree or higher
  • 4+ years of risk management and mitigation experience
  • 4+ years of SAS experience
  • 4+ years of SQL experience
  • 2+ years of Python experience

Desired Qualifications

  • Ability to analyze metrics and articulate data trends both visually and verbally
  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Ability to work in a fast paced deadline driven environment
  • Tableau experience

Other Desired Qualifications
  • Extensive knowledge and understanding of fraud risk and mitigation
  • Experience with predictive analysis software or applications
  • Demonstrated ability to prioritize effectively and learn quickly in a rapidly changing environment
  • Excel VBA programming
  • Basic HTML and CSS programming

Street Address

NC-Charlotte: 401 S Tryon St - Charlotte, NC
IA-Des Moines: 800 Walnut St - Des Moines, IA
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
MN-Minneapolis: 600 S 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!