TruWest Credit Union

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Teller

at TruWest Credit Union

Posted: 1/31/2020
Job Reference #: 20-0006

Job Description

Requisition Number
20-0006

Post Date
1/28/2020

Title
Teller

City
Chandler

State
AZ

Description
Job Summary:
As a Part Time Teller, you will be the face of TruWest Credit Union, providing friendly service to our members on a daily basis while accurately processing a variety of banking transactions. Additionally, you will be responsible for effectively communicating the benefits of our products and services, including making recommendations to our members when a product or service might be beneficial for them. We’re looking for friendly and compassionate individuals who will be capable of answering questions and resolving member concerns with the utmost care, in order to ensure a great member experience every time.

Career advancement opportunities for this position include Member Service Representative, Assistant Branch Manager, Branch Manager, and more.

Why should you choose TruWest Credit Union?

We believe happy employees mean happier members. Since 1952, we have spent 65 years providing stability to our employees and offering incentive programs, opportunities for career growth, competitive compensation, and an industry leading benefits package that begins on your first day with TruWest!

Our industry leading benefits package for employees includes:
* Comprehensive Medical, Dental & Vision Insurance (must be full time)
* 401k Plan with competitive Employer Matching program
* Paid Time Off (20 - 35 days per year, based on length of employment)
* Paid Holidays
* Discretionary Profit Sharing
* Tuition Reimbursement
* Fitness/Wellness Reimbursement (Gym Memberships, Home Fitness Equipment, etc.)
* TruAchievement Program, offering pay raises or bonuses for demonstrating increased job knowledge
* And much more!

Qualifications:

Education:
High School Diploma or GED

Experience:
Six months of recent cash handling, sales and/or customer service experience is preferred.

Knowledge and Skills:
* Good verbal and written communication skills, as well as strong customer service and interpersonal skills.
* Must have basic PC skills and experience with office equipment such as 10-key calculator, PC keyboard, copy and fax machines.
* Knowledge of products, services and account requirements associated with financial industry services is preferred.
* Must project a professional image.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Requirements
Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Understands and can perform all teller transactions including cashiering, reconciliation and ATM reconciliation process.
* Understands and can perform transactions via the CDM or CRM.
* Understands and can perform outgoing wires and mortgage payment process.
* Understands and can complete all applicable workflow documents and various file maintenance.
* Answers questions, provides solutions and solves member inquiries.
* Good knowledge of negotiable instrument elements and the ability to accurately balance a cash drawer.
* Ability to understand the processes involved with instant-issuance cards, gift cards and reloadable cards.
* Good working knowledge of the financial (TruWest) computer systems and able to navigate between various support software systems.
* Follows credit union policy and procedure as they relate to Tellers.
* Document and maintain acceptable referral and sales levels (meeting established TruService Survey scores and referral goal requirements).
* A good understanding of the TruService (Solonis) System; including prompts and other sales tools.
* Source documents, checks and balance sheet are properly processed by following established procedures.
* A good understanding of the electronic check process.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!