Illinois Bank & Trust

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Senior Personal Banker

at Illinois Bank & Trust

Posted: 3/4/2019
Job Status: Full Time
Job Reference #: 19-0125
Keywords: banking, bank

Job Description

Illinois Bank & Trust growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"

The Senior Personal Banker is responsible for building retail relationships with our customers and helping them exceed their financial expectations through extraordinary delivery of products and services.

Responsibilities:


1.  Offer and sell financial products and services to both consumer and small business customers. Including, but not limited to:
a.  Checking and Savings Accounts
b.  Certificates of Deposit
c.  Individual Retirement Accounts (IRAs)
d.  Health Savings Accounts
e.  Consumer Loans
f.  Credit Life/Disability, GAP and MOB insurance on consumer loans
g.  Home Equity Loans/Lines of Credit
h.  Credit Cards
2.  Provide first line back up for all Personal Banking positions daily to include but not limited to:
a.  Operating a transaction window (when required based on banking center needs)
b.  Open, close and service customer accounts
c.  Processing customer checking, savings and loan transactions
3.  Provide excellent customer service while listening for sales opportunities; explains and promotes bank products or services to customers
4.  Follow up with prospects and current customers by telephone or letter to promote new products and services and/or thanking customers for existing business.
5.  Actively monitor the status of key customer relationships to promote business growth and service quality
6.  Answer questions and solve problems for customers
7.  Opens, closes, and allows, customer’s access to their safety deposit box following specified procedures if necessary
8.  Opens and closes the banking center according to bank security policy


Job Requirements:


1.  High School Diploma/GED, Bachelor’s Degree preferred.
2.  3-5 years of experience in sales & customer service
3.  Customer facing banking experience preferred
4.  Proven ability to meet sales goals
5.  High attention to detail
6.  Proven experience working in a team environment
7.  Ability to count and balance cash
8.  Knowledge & experience using technology
9.  Time management and problem solving skills.

Scheduled Weekly Hours:

40

Time Type:

Full time

In early 2014, Freedom Bank based in Rock Falls, IL, merged with Riverside Community Bank. Later that year, Illinois Bank & Trust was born to incorporate the Rock Falls and Rockford Regions. In 2015, Galena State Bank became part of Illinois Bank & Trust, resulting in the representation of more than 100 years of community banking experience.

The mergers allow all Illinois Bank & Trust locations to serve clients under a common brand, fostering opportunities to expand the bank’s presence in the state to better serve customers through increased locations, greater convenience and expanded service.

EOE/AA Employer · M/F/Disabled/Vet

Member FDIC · Equal Housing Lender

Employment at Heartland Financial USA, Inc. is employment at will



Posted 21 Days Ago

Full time

19-0125

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!