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Mortgage Loan Officer
at Redfin Corp.
Redfin Mortgage, a wholly owned subsidiary of Redfin Corporation, is a different kind of lender that's revolutionizing the way people finance homes. We're rethinking the lending process from start to finish and putting the customer at the heart of everything we do. At Redfin Mortgage, you'll be empowered to make a difference in people's lives while growing your career in a collaborative, tech-savvy environment. If you're ready to get in on the ground floor of a fast-growing mortgage operation, join us.
We're looking for someone with the experience, vision, and passion to help build a world-class Mortgage business. In this role, you will be part of building the Mortgage Advisor function, ensuring the highest level of customer service, communication, and quality in the loan application process, from initial customer interaction, data gathering to close. This position reports to the Sales Manager and will be based in Tempe, AZ. Redfin has already changed the game for the buying and selling of homes, now the same philosophy is being applied to housing finance.
Here's what you'll do:
Represent the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position
Communicate effectively and quickly to all parties, both internally and externally, about timelines and expectations
Track the loan daily throughout the loan application process, proactively addressing potential issues that could impact the close date
Gather and enter information for pre-approval and loan process, ensuring complete and fully compliant loan disclosure packages.
May schedule closing appointments with respective parties (i.e. title companies, closing attorneys, corporate closing department and customers etc.)
Maintain communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
Provide best in class customer service with a can do approach to personal accountability.
What you bring to the table:
Ownership: you take personal accountability for your work and approach each day with a can do attitude.
Knowledgeable: you have thorough, demonstrated knowledge of mortgage loan application procedures, policies, guidelines and regulations.
Leadership: you lead by example and participate as an effective member of any team.
Flexible: adaptability in a fluid and rapidly changing environment and a willingness to roll up your sleeves and help sweep the floor
Analytical: numbers are your friends. You can't live without data. Your analysis informs how to improve results and where to spend a little more of your time and attention. You are able to translate numbers into action.
Problem solver: you have demonstrated ability to effectively solve problems
Tech-chops: you have a pulse on the competitive tech landscape and a modern view of Mortgage origination.
Borrower centric: when in doubt, you do the right thing for the borrower above all.
Required level of knowledge is normally acquired through completion of a Bachelor's degree and 3+ years of mortgage processing, underwriting, originating or a combination thereof
Experience with product guidelines for conventional mortgages
Excellent verbal and written communication skills
Skills with Google products, DU/DO and other mortgage-related software
Excellent customer service
High degree of attention to detail
What We Offer
Competitive compensation packages with a salary, bonuses, and stock options
Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
Strong startup culture with catered lunches, casual dress code, game nights, happy hours, and more
To make sure we hire the most qualified people, we've designed a multi-step selection process which may include interviews, a homework assignment, and a reference check. We're excited to get to know you and hope you're ready to give this opportunity everything you've got!
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
Our mission is to redefine real estate in the customer’s favor. From the technology we build to the brokerage services we provide, every Redfinnian plays a part.
The CE Shop
Interested in a Redfin real estate role, but don't have a license? Accredited pre-licensing courses are available through our partner, The CE Shop. Click here to visit The CE Shop website.*
*For terms and conditions, visit redfin.theceshop.com/legal. The CE shop is not owned or operated by Redfin. Redfin makes a small amount of money when you register for a course.