MUFG Americas

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Electronic Banking Rep III - Specialist

at MUFG Americas

Posted: 4/4/2019
Job Status: Full Time
Job Reference #: 10023442-WD
Keywords: electronic

Job Description

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.

Job Summary:

Responsible for the accurate and timely processing of ACH Direct Deposit, Prearranged Payment files, Federal Recurring files and Corporate Tax Payments. Responsible for a high level of incoming/outgoing customer service calls to/and from Corporate, Individual and Department User clients. Can perform complex duties associated with one unit and some routine duties of the other unit i.e. customer service or operations. General supervision and instruction is available. Decision making and problem solving ability is higher to resolve the most complex problems in one function. Act as a source of knowledge for Department policies and procedures. Can assist in the training of junior level employees on most routine Department functions. Strong analytical skills required.

Major Responsibilities:

  • Provide accurate response to ACH, InstaTax, and EDI inquiries from Corporate and Consumer Clients, Department Users, and Financial Institutions.
  • Research basic issues related to transactions and systems.
  • Handles more complex client calls independently.
  • Possess ability to recognize, research, and evaluate cases that require escalation to management and/or filing of a Questionable Activity Report.
  • Can file QARs as per Bank Policy.
  • Obtain necessary regulatory certifications, as mandated by Bank policy, including but not limited to BSA/AML, Privacy, and Elder Abuse Certifications. Research and resolve Federal Recurring Reclamations.
  • Work with Federal Agencies as required.
  • Research and resolve ACH, Insta-Tax, EDI exception items such as rejects, returns, and deletes/reversals.
  • Research and resolve Regulation E Claims of Error.
  • Process ACH Client Worksheets and Risk Worksheets.
  • Process and/or verify InstaTax applications for new set-up and changes
  • Research and resolve all Risk Limit Exceptions
  • Process all incoming and outgoing electronic data transmissions for ACH and EDI systems in a timely manner.
  • Notify Corporate Client of identified technical problems or determine rationale of delay of client sent files that are off schedule.
  • Validate and balance receiving and origination files for all ACH/ EFT items.
  • Process Bank by Phone research and return requests.
  • Complete and process general ledger request within established timeframes.

Additional Information:

Typically requires 2 or more years of direct technical experience and/or demonstrated ability to perform the most complex duties.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!