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Electronic Banking Rep II - Specialist
at MUFG Americas
Job Summary:Responsible for the accurate and timely processing of ACH Direct Deposit, Prearranged Payment files, Federal Recurring files and Corporate Tax Payments. Responsible for a high level of incoming/outgoing customer service calls to/and from Corporate, Individual and Department User clients. May perform most routine duties associated with a unit independently. May require assistance with more complex issues. Meets all minimum production goals and quality standards. Close supervision and specific instruction is available. Decision making and problem solving is moderate. Good analytical skills required.
Provide accurate response to basic ACH, InstaTax, and EDI inquiries from Corporate and Consumer Clients, Department Users, and Financial Institutions.
Can research basic issues related to transactions and systems.
Possess ability to recognize cases that require escalation to management and/or filing of a Questionable Activity Report.
Obtain necessary regulatory certifications, as mandated by Bank policy, including but not limited to BSA/AML, Privacy, and Elder Abuse Certifications.
Research and resolve Federal Recurring Reclamations.
Work with Federal Agencies as required.
Research and resolve basic ACH, Insta-Tax, EDI exception items such as rejects, returns, and deletes/reversals.
Research and resolve Regulation E Claims of Error Process and/or verify InstaTax applications for new set-up and changes Research and resolve basic Risk Limit Exceptions. Research and resolve ACH/EDI trace requests.
Process all incoming and outgoing electronic data transmissions for ACH and EDI systems.
Validate and balance receiving and origination files for all ACH/ EFT items. Process Bank by Phone research and return requests.
Complete and process general ledger request within established timeframes.
Typically requires a high school diploma or GED and 1 - 2 years of technical experience.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.