Arizona Central Credit Union

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Full-Time Call Center Associate

at Arizona Central Credit Union

Pay: from $16.15/hour
ACCU is proud to offer an excellent benefit package to full-time employees including; bonus programs, medical ( up to 85% employer paid), dental and vision insurance, HSA, flexible spending account (FSA), 401(k) plan with up to 3% match, paid vacation, paid sick time, education reimbursement program, life insurance, employee assistance program, credit union membership, paid covered parking, gym membership at corporate office, community involvement opportunities and much more!
Posted: 2/7/2019
Job Status: Full Time

Job Description

Arizona Central Credit Union has an exceptional opportunity for a Full-Time team member to join our Solutions Center (Call Center) team. We are looking for candidates who enjoy providing excellent service to all internal and external members!  A key component of this service delivery is to build long term member relationships by identifying the financial needs of our members and offering them a Credit Union solution that will improve their financial life. In addition, the position answers and processes phone, email and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.

Summary of Job Functions and Responsibilities: 

  • Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
  • Meet or exceed all individual sales goals in support of meeting department goals.
  • Assists members and potential members that call, chat or email the credit union by answering questions and concerns and providing information regarding accounts.
  • Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.

Hours:

Monday - Friday - 8:45am - 5:30pm !!!

CLOSED weekends !!!

Skill / Requirements

Knowledge, Skills and Abilities:

Experience: Up to six months of similar or related experience

Education: A high school diploma or GED

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Excellent verbal communication skills are key.

Other Skills: Ability to multi-task in a fast paced environment, ability to adapt to change. Must be proficient on computer and able to operate 10-key calculator.

Important Notes

Positive, Team-Players Wanted! Arizona Central Credit Union conducts pre-employment background and credit checks, and we are a drug-free workplace. Arizona Central Credit Union provides career opportunities, not just jobs!