iServe Residential Lending

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Branch Manager - Non-Producing

at iServe Residential Lending

Posted: 8/8/2020
Job Status: Full Time
Job Reference #: 1008
Keywords: banking

Job Description

If you are an experienced and motivated Non-Producing Branch Manager ready to take your career to the next level, iServe Residential Lending is the place for you! We are a multi-state direct lender committed to providing a level of service that exceeds expectations within the mortgage industry.  

With a winning team attitude and approach, iServe Residential Lending offers a dynamic environment full of energy and opportunity to learn.  Our corporate culture empowers employees and encourages personal growth and advancement.  We have cultivated a fun team atmosphere that, with hard work, enables individuals to reap the rewards

iServe offers a strong compensation plan, great benefits, a casual work environment and flexible scheduling. Join the iServe Winning Team. 

Summary of Duties: The Non-Producing Branch Manager is responsible for managing the operations of a branch, specifically supporting acceptable production standards and branch profitability.  

Essential Duties (95%):

Direct and manage the sales and compliance activities of a  loan originators (LOs) and related support staff, if applicable.  

Ensure profitability, market share growth, and a high level of customer service.

Supervise branch LO production of high quality loans that meet iServe Residential Lending guidelines, policies and procedures, and regulatory compliance requirements. 

Promote iSRL Compliance Management System, Fair Lending Plan, employee training programs and similar consumer protection initiatives.

Assist LOs to build relationships with realtors, builders, financial planners, past customers, and other nontraditional sources.

Effectively use all marketing channels available.

Recruit and retain LOs in assigned territory, working efficiently with candidates and corporate office.

Recruit and assemble administrative team (Processors, Underwriters, Office Assistant, etc.) as applicable. 

Maintain personal and supervise branch LO NMLS licensing, including timely completion of minimum continuing education requirements

Complete internal iSRL compliance and operations training as assigned.

Conduct staff performance reviews.

Communicate effectively with all parties involved, including, but not limited to:

Corporate Personnel

Account Manager


Present a professional image and demeanor both internally and externally.

Maintain requisite knowledge to perform job requirements.

Conduct business in accordance with iServe’s core values of honesty, integrity, and transparency.

Act as a role model/leader in achieving organizational results.

Seek innovative alternatives for performing assigned duties.

Work independently and work effectively with team members to achieve department growth.

Create an effective and respectful work environment.

Strive to exceed internal and external customer expectations.

Other Duties (5%):

Recruit, train, and develop a team of producing LOs and administrative staff.

Performs other duties as assigned. 

Qualifications (Education, Experience, and Skills):

Minimum two years’ mortgage management and lending -related experience. 

Extensive knowledge of residential mortgage banking operations and regulatory compliance. 

Experience in negotiations or sales. 

Proficient knowledge of PCs and related Microsoft office applications.

A self-starter with proven sales experience.  

Must have the ability to work effectively with a diverse group of people, respond to client complaints, and communicate denials with diplomacy. 

Must possess problem-solving skills, decision-making and time management skills.  

Detail oriented with ability to manage competing priorities. 

Strong interpersonal & communication skills. 

Strong team-oriented atmosphere. 

Professionalism and integrity are essential. 

Successful candidates will have well-established contacts, excellent communication and relationship-building skills. 

Must have extensive knowledge of the guidelines of CFPB, FHA/VA, Rural Housing Development and Fannie Mae and Freddie Mac conventional programs. 

This position requires compliance with all mortgage regulatory requirements, including acceptable background check investigation results. 

Must be able to demonstrate a history of professional ethics and compliance with all applicable federal and state regulatory requirements.

Ability to read and interpret mortgage documents, real estate sales contracts, valuation forms and attorney correspondence, as well as company and departmental policies and procedures. 

Strong ability to communicate effectively with customers, vendors and employees of the company.

Basic mathematical skills.

Strong ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to problem solve under a variety of situations and circumstances.

Although NPBMs are prohibited from engaging in any direct LO activity, to assure effective supervision of branch LOs and for reputational enhancement, NPBMs must obtain and continuously maintain active home-state NMLS licensing.  


The Perks:

A great work environment in a well-capitalized firm committed to individual and collective success! 

Ability to create strategic plans and take ownership within departmental structure

Opportunity for advancement within the company

Competitive base salary

Health, Dental, 401k, Paid time off – we’ll take the worry out of life!

iServe Companies is committed to fair lending principles and compliance with all fair lending laws.