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Sr Branch Manager, Infusion Services

at CVS Health

Posted: 5/14/2020
Job Reference #: 1277235BR

Job Description

Job Description
The Senior Branch Manager, Infusion Services has ultimate oversight and accountability for all operational functioning of (2) Coram Infusion Branches in the Phoenix market. You will be responsible for maintaining high levels of productivity, quality, and patient satisfaction in a complex clinical environment while meeting or exceeding regulatory requirements and company standards.

The Senior Branch Manager sets the culture and direction for the branch by clearly defining objectives and setting and refining process to ensure that the branch contributes to the short and long term goals of Coram. The Senior Branch Manager is responsible for managing, either directly or via department managers, operations of the Pharmacy, Nursing, and Inventory/Warehouse functions of the branch. You will be responsible for containing costs and ensuring an efficient operation of the branch.

- Successfully and consistently executes short-term business plans.
- Supports growth and contributes to the bottom line by demonstrating effective cost containment, high levels of customer service and high quality results.
- Oversees purchasing, inventory and patient care operations to ensure quality patient care while maintaining a balance with cost-effectiveness, stock availability, and low holding costs.
- Manages work flow processes to ensure fluidity of operational effectiveness.
- Maintains communication between branch departments by facilitating daily, weekly, and monthly meetings regarding operations and productivity.
- Optimizes resource allocation to achieve maximum productivity of workforce while meeting business needs.
- Ensures compliance with standard company policies and procedures as well as with state and federal regulations and standards of accrediting body.
- Monitors branch performance through routine surveys, audits, and site visits.
- Conducts spot quality checks and audits to ensure branch is functioning according to the highest level of compliance and regulatory standards
- Hires, coaches, evaluates performance and develops subordinate staff.
- Ensures project deadlines and performance standards are established and met.
- Makes certain all colleagues receive appropriate training and resources to perform their job functions
- Guides teams through difficult patient situations and troubleshoot complex patient and payment issues
- Works well with cross functional teams.
- Responds to changing needs of the business and aligns resources to meet evolving expectations.
- Utilizes enterprise resources to achieve quality and efficiency results.
- Uses metrics to measure and drive success. Redirects team as necessary to achieve metric goals.
- Defines and communicates expectations for all leaders and corresponding teams. Holds colleagues accountable to expectations.
- Performs other duties and responsibilities as assigned.

Required Qualifications
- Minimum of 5 years professional experience preferrably in a high volume operations environment.
- Minimum of three years of management experience
- Demonstrated problem-solving, detail orientation, and time management skills.
- Proficiency with Microsoft business software and ability to adapt to new systems.

Preferred Qualifications
- Multi-site management experience.
- Extensive change management experience.
- IT implementation.
- Bachelor’s degree from an accredited college or school.
- Healthcare experience, i.e. Infusion, Pharmacy, etc

High School Diploma Required. Bachelor’s degree from an accredited college or school or equivalent years of experience in combination with education.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!