Credit Union of Colorado

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Contact Center Member Advocate

at Credit Union of Colorado

Posted: 2/13/2019
Job Status: Full Time
Job Reference #: 57185
Keywords: credit, credit union

Job Description

Job Details
Experienced
CENTENNIAL & CENTRAL DENVER - , CO
Full Time
High School Diploma or General Education
$17.48 - $24.44 Hourly
None
Day
Banking
Description

Contact Center Member Advocate

Inbound Call Center Position

Our mission is to add value to the lives of our members, employees and the greater community. We are inclusive, friendly, competent and accountable and treat everyone fairly and with respect. We identify and provide solutions our members can trust. We strive to make decisions in the best interests of our current and future members by allocating our resources, and actively supporting the communities we serve.

 

GENERAL PURPOSE OF THE POSITION:

Primarily responsible for providing extraordinary member service for Credit Union of Colorado members by utilizing in-depth knowledge of company products and services to find the best solutions for our members. We advocate for our members in pursuit of a better outcome, always "owning" the member experience to create confidence in finding the best solutions. A Member Advocate must effectively carry out the essential duties of this position in a manner that consistently demonstrates Credit Union of Colorado’s Core Values and Services and Solutions expectations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Gain and maintain knowledge in all credit union programs, ensuring exemplary service and accuracy is delivered to all members.
  • Provide transactional services including account maintenance, providing consumer and mortgage loan information, and offering money management services to members.
  • Collaborate across all branches and support departments, to facilitate the best and most appropriate solutions for our members.
  • Demonstrate strong analytical and problem solving skills through consultative communication through all delivery channels to include telephone, email, and chat.
  • Assume responsibility for personal and professional development through training, collaboration, and teamwork.
  • Display successful de-escalation skills, call control and empowerment to find a solution in the best interest of the member and credit union.
  • Effectively manage multiple priorities and adapt to change within a fast-paced environment.
  • Foster experimentation and drives continuous improvement to deliver member value.
  • Ability to clearly and effectively communicate verbally and in writing.
  • Other duties as assigned.

 


 

 

Qualifications

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) required. Previous related experience working in a financial or customer service environment is preferred.

 

WHAT WE CAN DO FOR YOU

Medical, Dental, Vision

100% company paid Life insurance, Long and Short Term Disability

Health Savings Account employer contributions

401k employer contribution & match

Eligible for a performance base bonus & increase

Career development opportunities

Tuition reimbursement

Generous time off policy

8 hours of Volunteer Time-Off per year

Company paid holidays

We Are An EEO Employer

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!