Arizona Federal Credit Union

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Call Center Representative - Mesa

at Arizona Federal Credit Union

Posted: 2/13/2020
Job Status: Full Time
Keywords: call center

Job Description

A Rewarding Challenge Awaits You as a Teleservices Consultant for Arizona Federal Credit Union

The Teleservices Consultant responsibilities will be to: Answer and process all phone transactions to promote Credit Union Services and provide members with consistent, accurate and courteous service. Provide internal and external member support and problem resolution using CU online, Bill Payer, and Touch-Tone 24. Serve as a resource to educate members about the security and functionality of Internet banking and Bill Payer. Maintain high degree of knowledge relating to credit union products and services. Increase utilization of services by identifying member needs and appropriately offering products and services. Be part of a strong sales team. Have a flexible schedule and able to work Saturday hours

In addition to the great opportunity for personal growth and professional achievement, Arizona Federal offers competitive compensation, a generous benefits package, including Paid Time Off, Health Care Coverage including Dental, Vision and Life Insurance, and a 401(k) Plan with company contributions. Arizona Federal is headquartered in Phoenix, Arizona.

Skill / Requirements

Hours for the department are Monday- Friday 8am-6pm

Potential candidates who have a strong commitment to Member/Customer Service must also have:


  • High school diploma or general education degree (GED) required
  • One year customer service experience required
  • Experience in a financial institution or call center preferred
  • Twelve months with Arizona Federal preferred
  • Knowledge of computers and software applications in Windows, Excel, and Word required
  • Ability to type 45 words per minute preferred
  • Ability to perform 10-key accurately
  • Ability to read, write, speak and use proper grammar in English
  • Ability to read, interpret and analyze written instructions, correspondence and procedure manuals
  • Ability to speak effectively to members regarding sensitive inquiries or complaints and ability to present information to groups
  • Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations
  • Ability to professionally communicate while presenting information to members and/or department staff
  • Ability to communicate verbally both in person and on the telephone
  • Ability to calculate rates, ratios and percentages
  • Ability to speak effectively to members regarding sensitive inquiries or complaints
  • Process teller transactions and teller related functions

Important Notes

Hours for the department are Monday- Friday 8am-6pm


While performing the duties of this job, the employee is occasionally required to stand, walk, climb or balance; stoop, kneel, crouch or crawl. While performing the duties of this job, the employee is regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to travel independently to department and branch locations.

NOTE: The requirements listed in the above qualifications and essential functions are representative of the knowledge, skill, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.