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Leisure Branch Manager
ALTOUR Milne - South Burlington, VT
# of Openings:
Position: Leisure Branch Manager
Reports To: Regional Branch Manager
Hours: Monday- Friday, First Shift
Objective: To ensure a profitable retail branch operation consistent with company standards in the areas of customer service, agent productivity, and operating procedures
Duties and Responsibilities:
Attend and/or coordinate training for vendor on global distribution system.
Keep abreast of airline rules and regulations, preferred vendors offerings.
Special projects or other duties as requested by management.
Manages profitable operations through monitoring branch staffing, customer service, productivity and quality levels on a day-to-day basis.
Capable of performing all tasks of a leisure retail travel counselor, and does so when not involved in management activities.
Authorizes and monitors biweekly payroll and makes corrections as needed
Works with the Accounting Department and Financial Analyst to ensure the accuracy and timely manner of deposits, payments, and other accounting issues.
Order (or delegates) supplies and ticket stock.
Involve staff and coordinate network and outreach to local community to increase business.
Solve all computers and phone systems issues.
Monthly Inventory of Amex Financial Log sheets, ordering AMEX Financial products.
Responsible for the management and monitoring of staff issues.
Keep VP of Retail Sales and Regional Manager fully informed of matters of significance.
Communicates areas of accountability and performance expected to assigned personnel.
Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
Researches and provides solutions to travel related problems.
Delegate staff to perform daily review of global distribution systems queues.
Review financial Reports for accuracy, changes, or improvements, and correct problems identified as a result of analysis.
Regular and dependable attendance is required.
Occasional travel is required.
Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.
Job requires employee to sit for extended periods of time without being able to leave the work area.
Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
Typing or otherwise working primarily with fingers.
Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
Ability to understand the meanings of words and effectively respond, analyze information and write reports, and comprehend complex issues and communicate effectively to diverse groups.
Job requires employee to preform basic arithmetic accurately and compute rates and percentages.
Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
ALTOUR is an Equal Opportunity Employer