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Bilingual Call Center Associate | Brickell, FL
at Albion Staffing
About Albion Staffing Solutions:
Albion has been offering Temp; Contract and Direct Hire Staffing Services for 20-years from offices located throughout South Florida. Offering General Admin/Clerical and Light Industrial staffing services, Albion also specializes in the Logistics, Allied Healthcare and Banking industries.
About this opportunity:
Albion Banking Staffing has a client, a bank located in Brickell, FL looking for three Bilingual Call Center Associates, to join their team! Candidate must be Bilingual English/ Spanish and if they speak Portuguese is a big plus. The call center associate is responsible for providing a variety of customer services via telephone following security procedures, while accurately capturing customer information in a computerized database. Will also be responsible for promoting and cross-selling products and services. Under minimum supervision, assist customers with all types of account inquiries and concerns, and with any discrepancies while servicing their needs.
Duties and Responsibilities Include:
- Under general supervision, assist customers with all types of account inquiries and concerns, and with any discrepancies while servicing their needs
- Perform banking transactions such as stop payments, wire transfers, check orders, fee reversals, Check Card activations, hot carding and fax statements.
- Learn the organization's products, services and policies to provide information and promote the cross-selling of bank products.
- Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
- To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or non-conformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
Applicants will work in the customer's facility - located in the Brickell area, FL
- Albion uses E-Verify to verify employment eligibility.
- Pre-Employment and random Drug and Background testing applicable.
- Only Local Candidates will be considered; no relocation provided.
- Reliable Transportation to/from the workplace is necessary.