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Freedom Financial Network, LLC

Job: Loan Servicing Supervisor

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Posted: 10/12/2017

Job Reference #: oZVb6fwV

Job Type: Banking/Credit Unions

Jobing Description

Description

WHO WE ARE:

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart/$ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 1700 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart/$ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.

THE OPPORTUNITY:

The Loan Servicing Supervisor will oversee the Loan Servicing Team (10+ member) to ensure the performance and productivity standards are achieved. This leadership role will be critical in growth of team members and departments success. The Loan Servicing Supervisor is responsible for answering questions from both internal and external customers in an effort to resolve client issues relating to their loan product.


The Loan Servicing Supervisor will ensure that performance and productivity standards are achieved by the Loan Servicing Specialists and that all necessary coaching and development takes place for all members of the Loan Servicing Department. The Loan Servicing Supervisor is involved in the recruiting, training, coaching and payroll processes when necessary. Supervisors participate in the ongoing development and implementation of processes and procedures. The supervisor will also provide back up to existing specialist staff as volumes require.


THE ROLE:

  • Ongoing development and implementation of processes and procedures within Loan Servicing through continuous improvement efforts.
  • Manage all internal reporting to Compliance and Senior Leadership.
  • Subject Matter Expert to team, internal departments and external customers.
  • Monitor, manage, and provide reporting on key indicators in an effort to measure team member performance to include one on one and semi-annual performance reviews.
  • Review, approve and manage time and attendance.
  • Respond to escalated issues.

REQUIREMENTS/CHARACTERISTICS:

  • In-depth knowledge of collections and loan servicing regulations (e.g. FDCPA & FCRA) and best practices.
  • Minimum 2 years’ experience in a leadership role (i.e. Team Lead, Supervisor or Manager)
  • Current or previous experience managing within a call center environment
  • Excellent communication and presentation skills with a passion for servicing customers!
  • Desire for hiring and training new team members.
  • Comfortable working in a fast paced environment striving for efficiency and overall team success. Collections Supervisor, Collections Manager
  • Bachelor degree


WHY JOIN THE FREEDOM FAMILY?

  • Fast, continued growth – there’s a lot of opportunity for advancement
  • Voted a Best Place to Work multiple times by our employees, most recently #1 in Phoenix!
  • Benefits start within 30 days
  • 401k with employer match
  • 3 weeks’ paid vacation (increased with tenure)
  • 9 paid holidays & 5 sick days
  • Paid time off for volunteer work and on your birthday

This is your opportunity to be part of a growing company where dedicated professionals strive to help customers and each other succeed every day. If that sounds exciting to you, we want to talk to you. Apply today!

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