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Houston Texas Fire Fighters FCU

Job: Call Center Representative

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Pay:$12.50 to $14/hour

Credit Union provides Health, Dental, Life and Vision Insurance. 401k Plan

Posted: 10/12/2017

Job Status: Full Time

Job Type: Call Center/Telemarketing Customer Service Banking/Credit Unions

Jobing Description

Houston Texas Fire Fighters FCU is currently recruiting for a full time Call Center Representatives to provide information and excellent phone customer service to the credit union members ensuring the highest quality of service . The duties include, but are not limited to, providing accurate information on credit union products and services, performing transactions as requested by its members and within established policies and procedures, researching and resolving routine member questions/problems/concerns.  Perform additional duties as assigned.

Skills / Requirements

Candidate must have 1 year phone customer service or call center experience. Prior credit union or bank experience preferred. Must be efficient, dependable, and present a professional appearance with a pleasant personality at all times. Ideal candidate must demonstrate the ability to work well with people.   This is an 8 hour position handling member services phone calls.  Some days will have heavy call volumes.  Must be able to multi-task and work some Saturdays. 

Full Time Hours:  8:00am - 5:00pm

Saturday-rotating schedule:  8:00am - 1:00pm

Important Notes

Houston Texas Fire Fighters Federal Credit Union, as part of the procedure for processing employment applications, may obtain a consumer report containing financial information, background information, and other information about you from a credit reporting agency.

 
 
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